F.A.Q.
Read the answers to the questions listed below carefully.
If these answers are not helpful to solve your problem, fill out the form Support, and you will get an answer within 24 working hours.
The Assistance service is operative from Monday to Friday from 09.00 to 18.00, excluding public holidays.
- QUESTIONS RELATING TO EVENTS
- How can I search for an event on the Vivaticket website?
You can use the SEARCH field located at the top center. It is possible to search for a specific event by typing in the appropriate space the title of the show or the name of the artist, the place of the event or the city. The system offers you, in the drop-down menu, events or locations containing the keyword entered in the search field. If the search result is not to your liking you can refine the search using the filters in the search form, selecting the date (from/to) and/or gender.
- How can I verify dates, prices and sectors available for an event?
Once the event has been identified, it is necessary to click on the image of the event to access the list of available replicas. From here you can choose the replica of your interest and by clicking on BUY, you can view the sectors, the available prices and the active reductions.
- How can I purchase entry tickets online at www.vivaticket.it?
To make an online purchase you need to access the tab relating to the event, select the chosen date from those scheduled and make the registration or login. For information, read the chapter REQUESTS FOR REGISTRATION AND NEWSLETTER.
- How much does the entry fee cost if I purchase it on the Vivaticket circuit?
The amount of the transaction includes the cost of the admission ticket, the pre-sale fee if it is applied and, in some cases, a variable percentage commission for the service, including 22% VAT. Details of all amounts can be viewed by clicking on TRANSPARENT PRICES.
For transactions made through the Vivaticket call center 892.234 or at the Vivaticket sales points, the total price of the transaction is communicated to you by operator before proceeding to payment; if you wish you can also ask for details of all amounts. - I would like to complain about an event in which I have already participated, who can I contact?
- Do children pay?
The regulation for children's access is managed directly by the organizer of the event.
We advise you to check the price table to check if there are active discounts in alternative. We suggest you contact the organizer. - How can I book an entry ticket for a disabled person?
We advise you to check in the price table to see if discounts are available for disabled people, alternatively it is necessary to directly contact the event organizer to reserve the dedicated seat.
- How can I search for an event on the Vivaticket website?
- QUESTIONS RELATING TO SPORTING EVENTS: SOCCER
- During the booking I entered an incorrect name, how can I change it?
If you entered the name incorrectly or partially, you can use the Change ticket owner and correct the entered name.
- I bought entry tickets for a match I can not attend, how can I do?
If you can not take advantage of the securities in your possession, we remind you that it is not possible to cancel the booking but you can transfer the entry tickets to third parties. Remember that to do this you need to do the Change ticket owner.
- How do I change the user?
To change names, you can click on the banner USER CHANGE you can find on Home or on the SPORT page. Alternatively, you can click here
- How do I sign up for the Fidelity Card?
The user must connect to the website of the football club he is interested in. Please note that at the time of subscription must be presented: a valid identity document (identity card or passport) and a recent photo card.
- During the booking I entered an incorrect name, how can I change it?
- QUESTIONS RELATING TO REGISTRATION AND NEWSLETTER
- Why do you need to register with Vivaticket?
Registration with Vivaticket is necessary as entry tickets issued are tax securities and must therefore be registered with a natural person. The registration system also requires the tax code (for foreigners the passport number) as Vivaticket is required to issue the commission invoice in the event that the total price paid includes service fees.
- How do I proceed to register with the site?
If you are not registered with Vivaticket, click on the REGISTER link (always visible at the top right of the page) or on the LOGIN AND REGISTER button on the price table page of each event . Once all data has been filled in and confirmed, a message will be sent to the e-mail address indicated. The email will contain an activation link that will be used to complete the registration.
IMPORTANT: if you do not click on the activation link in the email, you will not be able to finish your registration and therefore you will not be able to make any purchases. - I did not receive the activation email. How can I activate my account?
The activation email may have ended up in the spam of your mail, first perform a verification and if you do not have to trace it use the form Assistance
- How can I change my registration data?
After logging in with Login and password, click on your Login in the MY VIVATICKET - MY DATA area. We remind you that you find the MY VIVATICKET section always visible on the right side of the page.
- How can I forget my password?
If you do not remember your login information you can retrieve it at any time from the page. Recover or activate your data, by entering the email address with which you registered. You will be sent an email with a summary of registration data.
- How can I cancel my Vivaticket account?
If you wish to cancel your registration with VIVATICKET, access MY VIVATICKET - MY DATA, you will find the link to delete at the bottom of the data summary page. If you have problems, we suggest you fill out the form Assistance
- What is the purpose of the MY VIVATICKET area?
Once registered with Vivaticket, you will have access to your MY VIVATICKET reserved area where you can check the status of your booking/purchase at any time. Furthermore, if necessary, you can modify your personal data.
- How can I enable/disable the subscription to the Newsletter?
To activate or deactivate the reception of the Newsletter just access the MY VIVATICKET - PRIVACY CONSENTS section and select I agree or I DO NOT AGREE in the CONSENT PRIVACY - VIVATICKET S.p.A. dedicated to the newsletter.
- Why do you need to register with Vivaticket?
- QUESTIONS REGARDING THE BOOKING PROCESS, "MY CART" AND THE TRANSACTION CODE
- Do I need to register to make a purchase?
In order to make the purchase you must be registered. For more information read QUESTIONS REGARDING REGISTRATION AND NEWSLETTER.
- Where can I find information about the event's poster, the place of the event and the available prices?
You can consult all the information related to the event in the EVENT INFO section and those regarding the location in the INFO LOCATION section. While in the WHERE TO BUY section, you can find the pre-sales channels, the replicas available for online purchase and the remote active channels such as sales points and call centers.
To purchase entry tickets, choose the replica and click on the BUY button. - How many entry tickets can I buy in my name?
The number of admission tickets that can be purchased for each transaction varies according to the event.
- What do the colors of the squares mean to form the layout of the places in the graphic map?
The colored squares represent the available seats divided by sector and price ranges. Each color corresponds to a price range. The gray squares represent the seats not available for sale on the Vivaticket circuit. These seats are managed directly by the Organizer.
- How can I purchase entry tickets at a reduced price, for example for associations, students or the elderly?
All prices available (whole, reduced, groups, etc.) are visible in the price table. If a certain reduction is not present in the list, we advise you to contact the organizer directly.
- How can I buy with the AUTOMATIC SEAT SELECTION?
The AUTOMATIC SEAT SELECTION (Best Seat) assigns the best seats based on the selected price. The purchase page shows the sectors (Platea, Palchi, Galleria, etc.), available seats, the full price and possibly reduced prices, the number of entry tickets to be purchased and shows the graphic layout of the location. (the different colors of the squares indicate different prices).
To proceed with the booking you need to click on the sector you are interested in, select the full price or the desired reduction and choose the quantity of the entry tickets.
Details of all available amounts can be consulted by clicking on TRANSPARENT PRICES.
To proceed with the purchase you must write down the control code (a six-digit alphanumeric code to be shown in the field to the side to ensure further security to your purchase) and then click on BUY. - How can I buy with the MANUAL SITE SELECTION?
For many events it is possible to choose the desired places by selecting them directly on the graphic layout. Once the selection of seats has been made (small squares in plan), below the plan appears the price table that indicates the number of seats chosen for each sector, the full rate and if available, the reduced rate. Details of all amounts can be consulted by clicking on TRANSPARENT PRICES. To proceed with the purchase you must write down the control code (a six-digit alphanumeric code to be shown in the field to the side to ensure further security to your purchase) and then click on BUY.
- What is the CONTROL CODE?
The control code is an alphanumeric code (made up of letters and numbers) of six digits to be shown in the field to the side to guarantee further security for your purchase.
- The entry titles assigned by the system are not to my liking. How can I modify them?
In the MY SHOPPING CART screen you can select the ones you want to delete and click on the DELETE button at the bottom of the page; in this way the access titles will be freed and made available for a new purchase. At this point, simply repeat the purchase procedure again.
- How is MY CART used?
On the page of MY CART you will find a summary of all your bookings and the time available to complete the purchase. The remaining time is shown at the top of the page or in the MY VIVATICKET status bar. You can select the access titles to be deleted by clicking on the DELETE button. You can continue with purchases and add more titles to the cart by clicking on the OTHER PURCHASES button. You can cancel all your reservations and " free " your cart by clicking on the EMPTY button. To confirm your reservations click on the CONFIRMATION button. If the "MY CART" page is inadvertently closed, you can retrieve it by clicking on the icon that appears in the MY VIVATICKET status bar. (always visible at the top right of the page).
- What is the transaction code and what is it for?
The transaction code identifies the purchase and is automatically assigned by the system at the time of booking. This code consists of an alphabetic prefix followed by 12 digits (eg VIVATK100100100100), and is different and unique for each transaction carried out; it is printed both on the purchase receipt and on the paper entry ticket. The transaction code is essential to recover the transaction at a later time and to make payment within the deadline of the reservation.
- What can I do if I do not write down or lose my transaction code before payment?
Access the MY VIVATICKET - MY PURCHASES reserved area, where you can check your purchases and reservations and the related transaction codes.
- How much time do I have available to take advantage of the booking recovery procedure?
The time available to complete the purchase is clearly indicated on the MY CART page or in the MY VIVATICKET status bar. If you do not confirm the access rights within the indicated deadline, the transaction is canceled and the securities made available for a new purchase. If the MY CART page is inadvertently closed, you can retrieve it by clicking on the icon that appears in the MY VIVATICKET status bar (always visible at the top right of the page).
- How can I find out if an online purchase was successful?
If the payment was successful, the system displays the PAYMENT RECEIPT. Inside there is a summary of all transactions made and, for each event purchased, it displays the receipt, which we always recommend to print. In addition, once payment is made, you will receive an e-mail confirming purchase at the address used during registration. In addition, you can always check your purchases or transaction codes in the MY VIVATICKET - MY PURCHASES section.
- Do I need to register to make a purchase?
- QUESTIONS RELATING TO PAYMENT AND CONFIRMED RESERVATION
- What are the payment methods accepted on the Vivaticket site?
- Which credit cards can I use?
The credit cards accepted are VISA, MASTERCARD, AMEX, JCB, Maestro and DINERS.
- Is payment by credit card safe?
To ensure maximum security, online transactions of your purchases are made through secure server, with SSL protection system (Secure Socket Layer). The credit card transactions of our service are absolutely secure as neither our Merchant customers nor our Company know the Credit Card codes. The code is used only for the payment transaction against an amount and a transaction number.
- How do I proceed to pay online with my credit card?
Click on the PAY WITH CREDIT CARD button and you will be redirected to the Payment Details page managed by SETEFI-INTESA SAN PAOLO. In the corresponding fields enter: complete card number without spaces, CVV2 number, expiration date, card holder and confirmation email. If you have activated the 3D secure anti-fraud system (Verified by Visa and SecureCode MasterCard), after having filled in all the data required for payment, simply enter your security code and payment will be completed. The 3D secure is a personal recognition password and the activation procedures vary depending on the issuer of your card. If your credit card is enabled but you have not activated the anti-fraud system yet, you will be asked to activate it in order to continue. For each transaction code you have 4 attempts to pay by credit card. Once these 4 attempts have been completed, it will no longer be possible to recover the transaction.
- What is the CVV2 code and where can I find it?
You can find the CVV2 code on the back of your credit card, printed on the space to insert the signature; you will find the last 4 digits of the card code, followed by a 3-digit number.
- Why can not I pay with my credit card?
Cases can be:
- You entered an incorrect card number
- You have entered an incorrect type of card
- You have entered the credit card number with the spaces
- You have not entered the CVV2 code
- You have exhausted the ceiling
- You have not entered the security code (Secure Code or 3DCode)
- What is Secure Code or 3DCode and where can I find it?
The Secure Code or 3DCode is a personal recognition password and the activation procedures vary depending on the card issuer. If your credit card is enabled but you have not activated the anti-fraud system yet, you will be asked to activate it in order to continue. If you have activated the 3D secure anti-fraud system (Verified by Visa and SecureCode MasterCard), after having filled in all the data required for payment, simply enter your security code and payment will be completed.
- How can I pay later?
If the payment procedure is not completed immediately and you want to pay online later, but always within the time limits indicated, you have 2 possibilities:
- Access Vivaticket, enter the MY VIVATICKET - MY RESERVATIONS area, click on the expiring booking and you will be able to proceed with the payment.
- Click on Recovery Bookings (link) always visible at the bottom of the page in the " Information & services " section. Enter the transaction code in the appropriate field and click on SEND to access the payment page.
- Can I cancel a reservation already paid?
For this type of purchase it is NOT expected to exercise the RIGHT OF WITHDRAWAL. After purchasing the entry ticket it is therefore not possible to cancel the purchase, nor request a refund of the nominal price, nor request a change of date. Providing only the pre-sale service, VIVATICKET S.p.A. Single-member company is not authorized to repay and replace entry certificates.
- How can I find out if an online purchase was successful?
If the payment is successful, the system displays the PAYMENT RECEIPT, which indicates the summary of all the transactions made and for each event purchased displays a receipt, which is printed individually on A4 paper. Consult each receipt to see the details of the purchase, know how to collect the tickets or print at home. In addition, within half an hour from payment you will receive an e-mail confirming the purchase. You can check your purchases, the status of your bookings or the transaction codes in the MY VIVATICKET - MY PURCHASES section.
- How come I did not receive the confirmation e-mail after online payment?
Make sure that your mailbox is not full or that you have not inserted spam filters that may have blocked the reservation confirmation message.
- I tried to complete the payment but the system gave me an error. How can I verify?
You can check your purchases, the status of your reservations or the transaction codes in the MY VIVATICKET section. For further clarification we suggest you to use the module.
- How can I view and print the payment receipt at a later time?
To print the payment receipt you have 2 possibilities:
- Log in to Vivaticket, enter the MY VIVATICKET - MY PURCHASES area, click on the desired transaction, then a short summary will be displayed and the PRESS button will be received and PRINTED invoice.
- Click on View Receipt (link) always visible at the bottom of the page in the INFORMATION AND SERVICES section.
- Can I get an invoice for my purchases on the Vivaticket circuit?
The entry certificates are full-fledged tax securities and therefore represent the tax receipt for the amount relating to the face price of the same security and for any pre-sales rights.
The invoice does not include the ticket price and the pre-sale fee but only the additional cost incurred for service/product.
You can print it by clicking on the " FATTURA " present on the receipt of payment or recovering it from the MY VIVATICKET area - MY PURCHASES.
For purchases through Vivaticket call center 892,234 and points of sale, the invoice is issued by the operators.
- QUESTIONS RELATING TO WITHDRAWING AND SHIPPING ENTRY TITLES
- How can I collect the newly purchased entry tickets?
The mode of delivery of the entry ticket is specified on the individual payment receipts.
- E-ticket. What is it for?
Only for some events it is possible to download the entry tickets just purchased online, which have the same value as normal entry tickets withdrawn at the ticket office. In order to do so, just click on the yellow banner with the words E-TICKET. We remind you will have to keep it with care, just like a normal tax ticket.
- I have made a purchase but I can not take part in the event anymore, can I get another person's entry tickets?
Of course, you will be able to give this person the confirmed payment receipt and a photocopy of the identity card of the holder of the transaction. Both documents must be presented at the ticket office as indicated on the receipt itself in the TICKET WITHDRAWING section. If you have printed the P @ h you can simply deliver it to the person who will participate in the event.
- Can I receive entry tickets to my home?
Only for some events Vivaticket offers sending to your home. It is therefore important, during registration, to correctly insert your address because it is the place where the entry tickets will be sent. (for more information on REGISTRATION see the corresponding section).
- How much is shipping?
The cost of express shipping varies depending on the country and is indicated on the cart before ordering.
The customs costs that remain charged to the customer are not included
- How can I collect the newly purchased entry tickets?
- QUESTIONS RELATING TO SALES POINTS
- How do I know which is the nearest point of sale?
You can consult the complete list of points of sale throughout Italy from the search engine that can be found in the top right corner of the homepage or directly from the SALES POINTS link within each tab relating to the event you are interested in.
- How do I know if a store is activated to sell a specific event?
Enter the card of the event you are interested in and consult the SALES POINTS link.
- What are the payment methods accepted by the Vivaticket sales point?
The methods of payment accepted by each point of sale are at the discretion of the point of sale itself, but, generally, you can pay in cash and by credit card. In some sales outlets it is also possible to pay by POS debit card.
- I have to request a refund due to a canceled/postponed event, how can I do?
If you have learned that an event has been canceled, you must go to the same point of sale where you made the purchase and request a refund directly from the point of sale operator. If you're not serious; you can physically go to the point of sale we suggest you contact him promptly.
The terms within which it is possible to request a refund are decided by the organizer and may vary from event to event. Therefore we strongly recommend that you immediately contact the sales outlet or our customer care through the form Support.
REMEMBER that you find all the details related to canceled events or postponed in the section ANNULLI AND POSTICIPI.
- How do I know which is the nearest point of sale?
- QUESTIONS RELATIVE TO THE CALL CENTER
- How can I purchase entry tickets through the call center?
If you want to buy entry tickets by phone, you can call the Vivaticket call center 892.234. Remember that you will need to inform the operator of the event you wish to purchase, the number of titles you are interested in, your personal details and your credit card details.
- How much does it cost to call the call center and on which days and times is it active?
The Vivaticket call center 892.234 is open from Monday to Friday from 8.30 am to 7 pm - Saturday from 8.30 am to 2 pm - Sunday closed. The cost of a landline call is 1.0329 euros; per minute. The maximum duration of the tariff call is twelve minutes and 30 seconds. The maximum cost of the mobile network service is 1 € and 55 cents per minute and the maximum response fee of 12.91 cents. The service is reserved for adults. All costs shown are shown net of I.V.A. . The maximum duration of the tariff call is twelve minutes and 30 seconds.
- What are the payment methods accepted by the call center?
If you purchase via the Vivaticket 892.234 call center, payment can only be made by credit card.
- Can the Call Center be reached from abroad?
Yes, but you must dial the following number +39.041.2719035.
- I have to request a refund due to a canceled/postponed event, how can I do?
If you know that an event has been canceled, we recommend that you contact our customer care through the Support form.
- How can I purchase entry tickets through the call center?
- QUESTIONS RELATIVE TO THE CANCELLATION OR RE-EVENT OF AN EVENT
- What happens if the event is canceled or changes date and time?
In the event of an event canceled or postponed by the Organizers, you will be contacted by Vivaticket who undertakes to reimburse the face price of the entry ticket. The on-line sales SERVICE FEES will not be reimbursed. For more information see the " General conditions for using the Vivaticket " service. In case the event is modified by time or date, Vivaticket will always inform you.
- Entry title purchased online: how do I proceed to request a refund if an event is canceled/postponed?
In the event of an event canceled by the organizers, Vivaticket will send you an e-mail with the details of the canceled event (title, date, location) and the procedures to be followed to request a refund. In the same email I would find the time limits within which you will have to request a refund. The terms within which it is possible to request a refund are decided by the organizer and may vary from event to event.
REMEMBER that you find all the details related to canceled events or postponed in the section ANNULLI AND POSTICIPI - What happens if I do not request a refund within the terms indicated?
Vivaticket, in agreement with the Organizer, is no longer required to process your request and therefore will not be guaranteed the reimbursement of the nominal price of the entry ticket.
- Entrance ticket purchased at a Vivaticket store: how do I request a refund if an event is canceled/postponed?
If you have purchased entry tickets at a Vivaticket store you will have to go to the same sales point within the terms indicated in the communication. If you do not know the terms of repayment or do not you? You can physically go to the point of sale, you will be required to contact him promptly to find out how to pay. The terms within which it is possible to request a refund are decided by the organizer and may vary from event to event.
REMEMBER that you find all the details related to canceled events or cross-references in the section ANNULLI AND POSTICIPI.
To receive more information about this we suggest you to contact our customer care through the form Support. - Entry title purchased by calling the Vivaticket call center, how to proceed to request a refund if an event is canceled/postponed?
If you have purchased entry tickets by calling the Vivaticket call center, we advise you to contact our customer care through the QUESTIONS RELATING TO POSSIBLE REFUNDS
- In case of lost or damaged or stolen entry tickets, what can I do?
When the user suffers a theft of an access ticket it is necessary to recover the payment receipt from MY VIVATICKET and go to the Carabinieri to make a regular complaint. In fact, it is recalled that entry tickets are in effect fiscal titles and it is not possible to reprint or duplicate. The same is true if the access title is lost. Otherwise, if the access ticket is damaged, you will need to request assistance through the assistance module.
- I can not attend an event for which I have regularly purchased entry tickets. Is it possible to get a refund?
Unfortunately there is no refund for personal needs of the customer.
- Can I replace the purchased entry tickets?
Unfortunately there is no change of booking (date, seats, event) for personal needs of the customer.
- In case of bad weather/rain the event will be canceled?
Should there be any changes to the event schedule due to bad weather, the organizer will promptly inform his customers. In case it is decided for the suspension, will be communicated, as soon as possible, the procedures, recovery date or the procedure to request the possible repayment of securities.
- Can I exercise the right of withdrawal?
With regards to the right of withdrawal, we advise you to consult our " General conditions for using the Vivaticket service" EXCLUSION OF THE RIGHT OF WITHDRAWAL AND PROHIBITION OF CANCELLATION OF THE PURCHASE MADE.
- In case of lost or damaged or stolen entry tickets, what can I do?
- QUESTIONS RELATING TO WELCOME BONUS
- The Welcome Bonus is a discount valid on Vivaticket content, except for events that have this indication on their information pageIT IS NOT POSSIBLE TO USE THE VIVACARD OR DISCOUNT CODES FOR THIS EVENT
- The expiration date of the Welcome Bonus is indicated on the paper voucher you have.
- Remember to use it by 11:59 p.m. on the specified day. Please note that you should also allow time to complete your payment.
- The Welcome Bonus cannot be used together with another discount code or a VIVACARD.
- The discount code must be entered before payment in the section
- The Welcome Bonus is a discount valid on Vivaticket content, except for events that have this indication on their information page
- What happens if the event is canceled or changes date and time?